Plugin profile · observed daily since 02 Aug 2026
Freshdesk (official)
Active installs800+ rounded
Current authorFreshworks
Owner changesNone while we have been watching
Last release2 years ago 01 Jul 2024
Support— no recent threads
Releases on record22
Rating2.5 /5 · 8
Added to directory07 Mar 2014
Requires WP3.4
Requires PHPfalse
Version lag0.7 behind
Tested up toWP 6.4.10 WordPress is now on 7.1
PluginPedia reports published data and observable changes. It does not rate plugin quality or safety, infer intent, or make recommendations. These are observations rather than a verdict. How this works
Ownership
Held by Freshworks throughout, with no change of ownership observed since daily tracking began on 02 Aug 2026.
Full observed history, including every field transition
Committing accounts
Read from the plugin’s public release log, so these predate this registry. A committing account is not an owner. Thirty accounts commit to WooCommerce and it has never changed hands.
| Account | Releases | First | Last |
|---|---|---|---|
| hjohnpaul | 3 | 07 Mar 2014 | 23 Apr 2014 |
| sathishfreshdesk | 1 | 07 May 2014 | 07 May 2014 |
| balakumars | 3 | 21 Aug 2014 | 26 Sep 2014 |
| shreyasns | 6 | 19 May 2015 | 02 May 2016 |
| freshdeskintegration | 9 | 17 May 2021 | 01 Jul 2024 |
This registry did not observe a transfer; it read these names off a public log. Whether that reflects a change of ownership is not something the directory publishes.
Adoption
How widely the plugin is installed, and what the people running it think of it. WordPress.org rounds install figures to one significant digit, so they describe an order of magnitude rather than a headcount.
Small but established: 800+ active installs. Enough sites to show it works in the wild, too few for adoption to say much on its own.
8 downloads a day over the last 7 days, rising 70% against the 7 days before. Downloads are counted exactly and without a ceiling, so they show movement the rounded install figure cannot.
08 Aug 2026peak 22/day28 Aug 2026
Install band fell to 800+ on 04 Aug 2026, from 900+. Both figures are rounded to one significant digit, so the size of the change is not knowable from them.
Daily record
Every field we record, one column per observation. Fields that never moved are named once rather than repeated across every column. A row of identical numbers would be padding.
| Field | 15 Aug | 16 Aug | 17 Aug | 18 Aug | 19 Aug | 20 Aug | 21 Aug | 22 Aug | 23 Aug | 24 Aug | 25 Aug | 26 Aug | 27 Aug | 28 Aug |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Downloads that day | — | 11 | 0 | 11 | 0 | 11 | 0 | 0 | 11 | 0 | 12 | 11 | 0 | 22 |
Unchanged throughout: ratings total (8) · active installs (800+) · version (2.4.1) · support threads (0) · threads resolved (0)
27 days of observation, most recent 14 shown.
Maintenance
When it was last released, and how far its declared compatibility has drifted from current WordPress.
Added to directory12 years ago 07 Mar 2014
Requires WP3.4
Requires PHPfalse
Version lag0.7 behind
Is anyone still maintaining this?
- No release in 788 days (2.2 years). The last was 01 Jul 2024.
- Declares compatibility only up to WordPress 6.4.10, while 7.1 is current. The author has not confirmed it runs on the last 7 releases.
- Freshworks publishes no other plugin in the directory, so there is no wider activity to compare against.
A plugin that does one thing correctly may need no changes for years; a long gap is not, by itself, evidence of neglect.
History
Everything dated that this registry holds about the plugin, most recent first. Releases carry the author’s own release date; everything else is dated to when it was observed.
Entries marked from the release log predate this registry, and daily observation began 02 Aug 2026. They were read from the plugin’s public SVN history after the fact, not watched as they happened. Everything else was observed directly.
- 02 Aug 202626 days agoInstall band moved to 900+Bands are rounded to one significant digit, so the size of the change is not knowable.
- 02 Aug 202626 days agoFirst observed by PluginPediaDaily snapshots of this plugin’s directory record begin here. Everything above this line is observed; anything before it comes from fields the API itself reports.
- 23 Dec 20258 months agoDormancy threshold crossed540 days since the last release (2024-07-01). Dormancy is a maintenance observation, not a judgement about the owner.
- 01 Jul 20242 years agoVersion 2.4.1 released
- 23 Apr 20242 years agoVersion 2.4.0 releasedfrom the release logCommitted by freshdeskintegration.
- 02 Apr 20242 years agoVersion 2.3.6 releasedfrom the release logCommitted by freshdeskintegration.
- 09 May 20233 years agoVersion 2.3.3 releasedfrom the release logCommitted by freshdeskintegration.
- 11 Jan 20233.5 years agoVersion 2.3.2 releasedfrom the release logCommitted by freshdeskintegration.
- 21 Dec 20223.5 years agoVersion 2.3.1 releasedfrom the release logCommitted by freshdeskintegration.
- 07 Dec 20223.5 years agoVersion 2.3 releasedfrom the release logCommitted by freshdeskintegration.
- 25 May 20215 years agoVersion 2.2.1 releasedfrom the release logCommitted by freshdeskintegration.
- 17 May 20215 years agoVersion 2.2 releasedfrom the release logCommitted by freshdeskintegration.
- 02 May 201610 years agoVersion 1.8.4 releasedfrom the release logCommitted by shreyasns.
- 24 Mar 201610 years agoVersion 1.8.3 releasedfrom the release logCommitted by shreyasns.
- 18 Feb 201610 years agoVersion 1.8.2 releasedfrom the release logCommitted by shreyasns.
- 18 Aug 201511 years agoVersion 1.8.1 releasedfrom the release logCommitted by shreyasns.
- 07 Mar 201412 years ago9 earlier releasesfrom the release logBetween 07 Mar 2014 and 05 Jun 2015. Listed individually in the public release log rather than here.
- 07 Mar 201412 years agoAdded to the WordPress.org directoryReported by the plugin API as the date this plugin was added.
What we know, and what we don’t
Everything on this page in one place, including the gaps, so that nothing here is mistaken for a clean bill of health.
What we know
- It has been held by Freshworks for all 27 days we have observed it.
- It was last released 2 years ago (01 Jul 2024).
- Its author declares it tested up to WordPress 6.4.10; WordPress is now on 7.1.
- WordPress.org reports 800+ active installs.
- It carries 8 ratings, averaging 2.5 out of 5.
What we don’t know yet
- No forum threads were open in the two months we measure, so how responsive its support is cannot be said. One new thread starts answering that.
What can’t be known
- Whether the quiet is neglect or a finished plugin. That is the author’s intent, which no dataset records, and a stable plugin can need no changes for years.
Every record on this site, this one included, works under the same limits. We read what WordPress.org publishes about a plugin, never the plugin’s own code, so nothing here says whether a plugin is well built or safe. Install counts reach us already rounded; a change smaller than a band step doesn’t show. We don’t track security advisories yet. For anything older than our first observation we rely on the plugin’s public release log, where one exists. What this registry can and cannot see
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Reach out about this record
Corrections, missing context, or anything else about Freshdesk (official): a person reads every submission, and corrections get a reply within 5 business days.