Plugin profile · observed daily since 02 Aug 2026
Awesome Support – WordPress HelpDesk & Support Plugin
Active installs6,000+ rounded
Current authorawesomesupport
Owner changesNone while we have been watching
Last release3 months ago 26 May 2026
Support1 / 1 resolved, last 2 months
Releases on record93
Rating3.5 /5 · 194
Added to directory19 Dec 2014
Requires WP4.0
Requires PHPfalse
Version lag0.1 behind
Tested up toWP 7.0.4 WordPress is now on 7.1
PluginPedia reports published data and observable changes. It does not rate plugin quality or safety, infer intent, or make recommendations. These are observations rather than a verdict. How this works
Ownership
Held by awesomesupport throughout, with no change of ownership observed since daily tracking began on 02 Aug 2026.
Full observed history, including every field transition
Committing accounts
Read from the plugin’s public release log, so these predate this registry. A committing account is not an owner. Thirty accounts commit to WooCommerce and it has never changed hands.
| Account | Releases | First | Last |
|---|---|---|---|
| themeavenue | 13 | 19 Dec 2014 | 20 May 2015 |
| julien731 | 16 | 05 Jun 2015 | 31 Oct 2016 |
| awesomesupport | 25 | 28 Dec 2016 | 07 Dec 2018 |
| elghazal | 3 | 27 Jan 2020 | 30 Sep 2020 |
| yeisonbp | 36 | 15 May 2021 | 26 May 2026 |
This registry did not observe a transfer; it read these names off a public log. Whether that reflects a change of ownership is not something the directory publishes.
Adoption
How widely the plugin is installed, and what the people running it think of it. WordPress.org rounds install figures to one significant digit, so they describe an order of magnitude rather than a headcount.
Moderately adopted: 6,000+ active installs. A real user base, well short of the ecosystem’s larger plugins.
63 downloads a day over the last 7 days, rising 32% against the 7 days before. Downloads are counted exactly and without a ceiling, so they show movement the rounded install figure cannot.
08 Aug 2026peak 129/day31 Aug 2026
Daily record
Every field we record, one column per observation. Fields that never moved are named once rather than repeated across every column. A row of identical numbers would be padding.
| Field | 18 Aug | 19 Aug | 20 Aug | 21 Aug | 22 Aug | 23 Aug | 24 Aug | 25 Aug | 26 Aug | 27 Aug | 28 Aug | 29 Aug | 30 Aug | 31 Aug |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Downloads that day | — | 61 | 46 | 61 | 67 | 45 | 0 | 117 | 0 | 48 | 58 | 129 | 39 | 51 |
Unchanged throughout: ratings total (194) · active installs (6,000+) · version (6.3.9) · support threads (1) · threads resolved (1)
30 days of observation, most recent 14 shown.
Maintenance
When it was last released, and how far its declared compatibility has drifted from current WordPress.
Added to directory11 years ago 19 Dec 2014
Requires WP4.0
Requires PHPfalse
Version lag0.1 behind
Is anyone still maintaining this?
- Last released 26 May 2026, 98 days ago.
- Declares compatibility only up to WordPress 7.0.4, while 7.1 is current. The author has not confirmed it runs on the last 1 release.
- 1 of 1 support threads answered in the last two months.
- awesomesupport publishes no other plugin in the directory, so there is no wider activity to compare against.
A plugin that does one thing correctly may need no changes for years; a long gap is not, by itself, evidence of neglect.
History
Everything dated that this registry holds about the plugin, most recent first. Releases carry the author’s own release date; everything else is dated to when it was observed.
Entries marked from the release log predate this registry, and daily observation began 02 Aug 2026. They were read from the plugin’s public SVN history after the fact, not watched as they happened. Everything else was observed directly.
- 02 Aug 202630 days agoFirst observed by PluginPediaDaily snapshots of this plugin’s directory record begin here. Everything above this line is observed; anything before it comes from fields the API itself reports.
- 26 May 20263 months agoVersion 6.3.9 released
- 02 Apr 20265 months agoVersion 6.3.8 releasedfrom the release logCommitted by yeisonbp.
- 09 Jan 20268 months agoVersion 6.3.7 releasedfrom the release logCommitted by yeisonbp.
- 04 Dec 20259 months agoVersion 6.3.6 releasedfrom the release logCommitted by yeisonbp.
- 22 Sep 202511 months agoVersion 6.3.5 releasedfrom the release logCommitted by yeisonbp.
- 24 Jun 202514 months agoVersion 6.3.4 releasedfrom the release logCommitted by yeisonbp.
- 13 May 202516 months agoVersion 6.3.3 releasedfrom the release logCommitted by yeisonbp.
- 27 Mar 202517 months agoVersion 6.3.2 releasedfrom the release logCommitted by yeisonbp.
- 04 Mar 202518 months agoVersion 6.3.1 releasedfrom the release logCommitted by yeisonbp.
- 23 Jan 202519 months agoVersion 6.3.0 releasedfrom the release logCommitted by yeisonbp.
- 05 Aug 20242 years agoVersion 6.2.2 releasedfrom the release logCommitted by yeisonbp.
- 01 Jun 20242 years agoVersion 6.2.1 releasedfrom the release logCommitted by yeisonbp.
- 04 May 20242 years agoVersion 6.2.0 releasedfrom the release logCommitted by yeisonbp.
- 19 Dec 201411 years ago80 earlier releasesfrom the release logBetween 19 Dec 2014 and 08 Apr 2024. Listed individually in the public release log rather than here.
- 19 Dec 201411 years agoAdded to the WordPress.org directoryReported by the plugin API as the date this plugin was added.
What we know, and what we don’t
Everything on this page in one place, including the gaps, so that nothing here is mistaken for a clean bill of health.
What we know
- It has been held by awesomesupport for all 30 days we have observed it.
- It was last released 3 months ago (26 May 2026).
- Its author declares it tested up to WordPress 7.0.4; WordPress is now on 7.1.
- WordPress.org reports 6,000+ active installs.
- It carries 194 ratings, averaging 3.5 out of 5.
- 1 of 1 support threads in the last two months are marked resolved.
Every record on this site, this one included, works under the same limits. We read what WordPress.org publishes about a plugin, never the plugin’s own code, so nothing here says whether a plugin is well built or safe. Install counts reach us already rounded; a change smaller than a band step doesn’t show. We don’t track security advisories yet. For anything older than our first observation we rely on the plugin’s public release log, where one exists. What this registry can and cannot see
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Reach out about this record
Corrections, missing context, or anything else about Awesome Support – WordPress HelpDesk & Support Plugin: a person reads every submission, and corrections get a reply within 5 business days.