Plugin profile · observed daily since 02 Aug 2026
Customer Support Ticket System & Helpdesk
Active installs400+ rounded
Current authoremarket-design
Owner changesNone while we have been watching
Last release1 month ago 21 Jul 2026
Support— no recent threads
Releases on record63
Rating4.3 /5 · 27
Added to directory03 Dec 2014
Requires WP4.5
Requires PHPfalse
Version lag0.1 behind
Tested up toWP 7.0.4 WordPress is now on 7.1
PluginPedia reports published data and observable changes. It does not rate plugin quality or safety, infer intent, or make recommendations. These are observations rather than a verdict. How this works
Ownership
Held by emarket-design throughout, with no change of ownership observed since daily tracking began on 02 Aug 2026.
Full observed history, including every field transition
Committing accounts
Read from the plugin’s public release log, so these predate this registry. A committing account is not an owner. Thirty accounts commit to WooCommerce and it has never changed hands.
| Account | Releases | First | Last |
|---|---|---|---|
| emarket-design | 63 | 03 Dec 2014 | 21 Jul 2026 |
This registry did not observe a transfer; it read these names off a public log. Whether that reflects a change of ownership is not something the directory publishes.
Adoption
How widely the plugin is installed, and what the people running it think of it. WordPress.org rounds install figures to one significant digit, so they describe an order of magnitude rather than a headcount.
Small but established: 400+ active installs. Enough sites to show it works in the wild, too few for adoption to say much on its own.
11 downloads a day over the last 7 days, falling 13% against the 7 days before. Downloads are counted exactly and without a ceiling, so they show movement the rounded install figure cannot.
08 Aug 2026peak 33/day27 Aug 2026
Daily record
Every field we record, one column per observation. Fields that never moved are named once rather than repeated across every column. A row of identical numbers would be padding.
| Field | 14 Aug | 15 Aug | 16 Aug | 17 Aug | 18 Aug | 19 Aug | 20 Aug | 21 Aug | 22 Aug | 23 Aug | 24 Aug | 25 Aug | 26 Aug | 27 Aug |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Downloads that day | — | 22 | 0 | 11 | 0 | 22 | 22 | 11 | 11 | 11 | 11 | 11 | 11 | 11 |
Unchanged throughout: ratings total (27) · active installs (400+) · version (6.0.6) · support threads (0) · threads resolved (0)
26 days of observation, most recent 14 shown.
Maintenance
When it was last released, and how far its declared compatibility has drifted from current WordPress.
Added to directory11 years ago 03 Dec 2014
Requires WP4.5
Requires PHPfalse
Version lag0.1 behind
Is anyone still maintaining this?
- Last released 21 Jul 2026, 38 days ago.
- Declares compatibility only up to WordPress 7.0.4, while 7.1 is current. The author has not confirmed it runs on the last 1 release.
- The same account maintains 9 other plugins, 4 of which were updated in the last 90 days. the account is active.
A plugin that does one thing correctly may need no changes for years; a long gap is not, by itself, evidence of neglect.
History
Everything dated that this registry holds about the plugin, most recent first. Releases carry the author’s own release date; everything else is dated to when it was observed.
Entries marked from the release log predate this registry, and daily observation began 02 Aug 2026. They were read from the plugin’s public SVN history after the fact, not watched as they happened. Everything else was observed directly.
- 02 Aug 202626 days agoFirst observed by PluginPediaDaily snapshots of this plugin’s directory record begin here. Everything above this line is observed; anything before it comes from fields the API itself reports.
- 21 Jul 20261 month agoVersion 6.0.6 released
- 08 Jun 20263 months agoVersion 6.0.5 releasedfrom the release logCommitted by emarket-design.
- 04 Sep 202512 months agoVersion 6.0.4 releasedfrom the release logCommitted by emarket-design.
- 07 Aug 202513 months agoVersion 6.0.3 releasedfrom the release logCommitted by emarket-design.
- 18 May 202515 months agoVersion 6.0.1 releasedfrom the release logCommitted by emarket-design.
- 05 Feb 202519 months agoVersion 6.0.0 releasedfrom the release logCommitted by emarket-design.
- 11 Oct 202423 months agoVersion 5.15.0 releasedfrom the release logCommitted by emarket-design.
- 26 Jun 20242 years agoVersion 5.14.0 releasedfrom the release logCommitted by emarket-design.
- 21 Jun 20233 years agoVersion 5.13 releasedfrom the release logCommitted by emarket-design.
- 13 Jul 20224 years agoVersion 5.12 releasedfrom the release logCommitted by emarket-design.
- 19 May 20224 years agoVersion 5.11.0 releasedfrom the release logCommitted by emarket-design.
- 19 Nov 20214.5 years agoVersion 5.10.9 releasedfrom the release logCommitted by emarket-design.
- 07 Oct 20214.5 years agoVersion 5.10.7 releasedfrom the release logCommitted by emarket-design.
- 03 Dec 201411 years ago50 earlier releasesfrom the release logBetween 03 Dec 2014 and 07 Oct 2021. Listed individually in the public release log rather than here.
- 03 Dec 201411 years agoAdded to the WordPress.org directoryReported by the plugin API as the date this plugin was added.
What we know, and what we don’t
Everything on this page in one place, including the gaps, so that nothing here is mistaken for a clean bill of health.
What we know
- It has been held by emarket-design for all 26 days we have observed it.
- It was last released 1 month ago (21 Jul 2026).
- Its author declares it tested up to WordPress 7.0.4; WordPress is now on 7.1.
- WordPress.org reports 400+ active installs.
- It carries 27 ratings, averaging 4.3 out of 5.
What we don’t know yet
- No forum threads were open in the two months we measure, so how responsive its support is cannot be said. One new thread starts answering that.
Every record on this site, this one included, works under the same limits. We read what WordPress.org publishes about a plugin, never the plugin’s own code, so nothing here says whether a plugin is well built or safe. Install counts reach us already rounded; a change smaller than a band step doesn’t show. We don’t track security advisories yet. For anything older than our first observation we rely on the plugin’s public release log, where one exists. What this registry can and cannot see
Similar plugins
Plugins that share this one’s tags and talk about the same things in their own descriptions. Distinctive tags count for far more than broad ones. Sharing hover means something, sharing woocommerce does not, and a plugin that never mentions the subject matter is left out however its author tagged it. Among close matches, more widely installed plugins are listed first. This is a grouping rather than a ranking of quality.
Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin
Majestic Support for WordPress is a top-tier ticket system that can significantly enhance your customers' support experience.
3,000+ installs5.0★ (8)updated 07 Jul 2026
Compare side by side Awesome Support – WordPress HelpDesk & Support Plugin
The most versatile and feature-rich help desk and support plugin for WordPress. Provide awesome support directly from your WordPress site.
6,000+ installs3.5★ (194)updated 26 May 2026
15× the installs
Compare side by side Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
AI-powered helpdesk & support ticket system with chatbot, knowledge base, and smart automation for WordPress.
2,000+ installs4.5★ (10)updated 19 Aug 2026
Compare side by side Fluent Support – Helpdesk & Customer Support Ticket System
Feature Rich and Super Fast Support and Customer Ticketing System for WordPress.
10,000+ installs4.6★ (69)updated 19 Aug 2026
25× the installs
Compare side by side ELEX WordPress HelpDesk & Customer Ticketing System
ELEX WordPress HelpDesk & Customer Ticketing System offers top-notch features for the best customer support experience.
300+ installs3.9★ (7)updated 20 May 2026
Compare side by side JS Help Desk – AI-Powered Support & Ticketing System
Professional, beautiful, complete and powerful help desk & support system for WordPress.
7,000+ installs3.7★ (74)updated 10 Aug 2026
18× the installs
Compare side by side Grouped from the tags each author chose for their own plugin, so the grouping is only as good as those tags.
Reach out about this record
Corrections, missing context, or anything else about Customer Support Ticket System & Helpdesk: a person reads every submission, and corrections get a reply within 5 business days.