Plugin profile · observed daily since 02 Aug 2026
HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service
Active installs3,000+ rounded
Current authorHelpCrunch
Owner changesNone while we have been watching
Last release16 days ago 21 Aug 2026
Support— no recent threads
Releases on record31
Rating5.0 /5 · 6
Added to directory25 Mar 2016
Requires WP3.6
Requires PHPfalse
Version lag0 up to date
Tested up toWP 7.1.0 up to date
PluginPedia reports published data and observable changes. It does not rate plugin quality or safety, infer intent, or make recommendations. These are observations rather than a verdict. How this works
Ownership
Held by HelpCrunch throughout, with no change of ownership observed since daily tracking began on 02 Aug 2026.
Full observed history, including every field transition
Committing accounts
Read from the plugin’s public release log, so these predate this registry. A committing account is not an owner. Thirty accounts commit to WooCommerce and it has never changed hands.
| Account | Releases | First | Last |
|---|---|---|---|
| helpcrunch | 30 | 25 May 2021 | 21 May 2026 |
This registry did not observe a transfer; it read these names off a public log. Whether that reflects a change of ownership is not something the directory publishes.
Adoption
How widely the plugin is installed, and what the people running it think of it. WordPress.org rounds install figures to one significant digit, so they describe an order of magnitude rather than a headcount.
Moderately adopted: 3,000+ active installs. A real user base, well short of the ecosystem’s larger plugins.
14 downloads a day over the last 7 days, falling 20% against the 7 days before. Downloads are counted exactly and without a ceiling, so they show movement the rounded install figure cannot.
08 Aug 2026peak 165/day06 Sep 2026
Install band rose to 3,000+ on 02 Sep 2026, from 2,000+. Both figures are rounded to one significant digit, so the size of the change is not knowable from them.
Daily record
Every field we record, one column per observation. Fields that never moved are named once rather than repeated across every column. A row of identical numbers would be padding.
| Field | 24 Aug | 25 Aug | 26 Aug | 27 Aug | 28 Aug | 29 Aug | 30 Aug | 31 Aug | 01 Sep | 02 Sep | 03 Sep | 04 Sep | 05 Sep | 06 Sep |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Downloads that day | — | 34 | 35 | 12 | 11 | 0 | 11 | 22 | 11 | 22 | 11 | 12 | 11 | 11 |
| Active installs | 2,000+ | 2,000+ | 2,000+ | 2,000+ | 2,000+ | 2,000+ | 2,000+ | 2,000+ | 2,000+ | 3,000+ | 3,000+ | 3,000+ | 3,000+ | 3,000+ |
Unchanged throughout: ratings total (6) · version (2.0.14) · support threads (0) · threads resolved (0)
36 days of observation, most recent 14 shown.
Maintenance
When it was last released, and how far its declared compatibility has drifted from current WordPress.
Added to directory10 years ago 25 Mar 2016
Requires WP3.6
Requires PHPfalse
Version lagcurrent
Is anyone still maintaining this?
- Last released 21 Aug 2026, 16 days ago.
- Declares compatibility with WordPress 7.1.0, which is current.
- HelpCrunch publishes no other plugin in the directory, so there is no wider activity to compare against.
A plugin that does one thing correctly may need no changes for years; a long gap is not, by itself, evidence of neglect.
History
Everything dated that this registry holds about the plugin, most recent first. Releases carry the author’s own release date; everything else is dated to when it was observed.
Entries marked from the release log predate this registry, and daily observation began 02 Aug 2026. They were read from the plugin’s public SVN history after the fact, not watched as they happened. Everything else was observed directly.
- 21 Aug 202617 days agoVersion 2.0.14 released
- 02 Aug 20261 month agoInstall band moved to 2,000+Bands are rounded to one significant digit, so the size of the change is not knowable.
- 02 Aug 20261 month agoFirst observed by PluginPediaDaily snapshots of this plugin’s directory record begin here. Everything above this line is observed; anything before it comes from fields the API itself reports.
- 21 May 20264 months agoVersion 2.0.12 released
- 03 Dec 20259 months agoVersion 2.0.10 releasedfrom the release logCommitted by helpcrunch.
- 03 Dec 20259 months agoVersion 2.0.11 releasedfrom the release logCommitted by helpcrunch.
- 03 Dec 20259 months agoVersion 2.0.9 releasedfrom the release logCommitted by helpcrunch.
- 23 Jun 202514 months agoVersion 2.0.8 releasedfrom the release logCommitted by helpcrunch.
- 13 Nov 202422 months agoVersion 2.0.7 releasedfrom the release logCommitted by helpcrunch.
- 26 Aug 20242 years agoVersion 2.0.6 releasedfrom the release logCommitted by helpcrunch.
- 13 Dec 20232.5 years agoVersion 2.0.5 releasedfrom the release logCommitted by helpcrunch.
- 13 Apr 20233 years agoVersion 2.0.3 releasedfrom the release logCommitted by helpcrunch.
- 13 Apr 20233 years agoVersion 2.0.4 releasedfrom the release logCommitted by helpcrunch.
- 17 Feb 20233.5 years agoVersion 2.0.0 releasedfrom the release logCommitted by helpcrunch.
- 17 Feb 20233.5 years agoVersion 2.0.1 releasedfrom the release logCommitted by helpcrunch.
- 17 Feb 20233.5 years agoVersion 2.0.2 releasedfrom the release logCommitted by helpcrunch.
- 25 May 20215 years ago17 earlier releasesfrom the release logBetween 25 May 2021 and 22 Nov 2022. Listed individually in the public release log rather than here.
- 25 Mar 201610 years agoAdded to the WordPress.org directoryReported by the plugin API as the date this plugin was added.
What we know, and what we don’t
Everything on this page in one place, including the gaps, so that nothing here is mistaken for a clean bill of health.
What we know
- It has been held by HelpCrunch for all 36 days we have observed it.
- It was last released 16 days ago (21 Aug 2026).
- Its author declares it tested up to WordPress 7.1.0, which is current.
- WordPress.org reports 3,000+ active installs.
- It carries 6 ratings, averaging 5.0 out of 5.
What we don’t know yet
- No forum threads were open in the two months we measure, so how responsive its support is cannot be said. One new thread starts answering that.
Every record on this site, this one included, works under the same limits. We read what WordPress.org publishes about a plugin, never the plugin’s own code, so nothing here says whether a plugin is well built or safe. Install counts reach us already rounded; a change smaller than a band step doesn’t show. We don’t track security advisories yet. For anything older than our first observation we rely on the plugin’s public release log, where one exists. What this registry can and cannot see
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Reach out about this record
Corrections, missing context, or anything else about HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service: a person reads every submission, and corrections get a reply within 5 business days.