Plugin profile · observed daily since 02 Aug 2026

Nifty Desk – Ultimate Support Desk Plugin

Active installs10+ rounded
Current authorNickDuncan
Owner changesNone while we have been watching
Last release9.5 years ago 17 Feb 2017
Support no recent threads
Releases on record1
Rating5.0 /5 · 1
Added to directory17 Nov 2016
Requires WP3.5
Requires PHPfalse
Version lag2.4 behind
Tested up toWP 4.7.35 WordPress is now on 7.1

PluginPedia reports published data and observable changes. It does not rate plugin quality or safety, infer intent, or make recommendations. These are observations rather than a verdict. How this works

Ownership

Held by NickDuncan throughout, with no change of ownership observed since daily tracking began on 02 Aug 2026.

Full observed history, including every field transition

Adoption

How widely the plugin is installed, and what the people running it think of it. WordPress.org rounds install figures to one significant digit, so they describe an order of magnitude rather than a headcount.

Very early-stage: 10+ active installs. Too few installs to read anything into adoption. That is a gap in the evidence, not a mark against the plugin.

2 downloads a day over the last 7 days, falling 50% against the 7 days before. Downloads are counted exactly and without a ceiling, so they show movement the rounded install figure cannot.

08 Aug 2026peak 11/day31 Aug 2026
5.0
out of 5
1 rating
51100%
400%
300%
200%
100%

Daily record

Every field we record, one column per observation. Fields that never moved are named once rather than repeated across every column. A row of identical numbers would be padding.

Field18 Aug19 Aug20 Aug21 Aug22 Aug23 Aug24 Aug25 Aug26 Aug27 Aug28 Aug29 Aug30 Aug31 Aug
Downloads that day0110001100001100

Unchanged throughout: ratings total (1) · active installs (10+) · version (1.03) · support threads (0) · threads resolved (0)

30 days of observation, most recent 14 shown.

Maintenance

When it was last released, and how far its declared compatibility has drifted from current WordPress.

Added to directory9.5 years ago 17 Nov 2016
Requires WP3.5
Requires PHPfalse
Version lag2.4 behind

Is anyone still maintaining this?

  • No release in 3,483 days (9.5 years). The last was 17 Feb 2017.
  • Declares compatibility only up to WordPress 4.7.35, while 7.1 is current. The author has not confirmed it runs on the last 24 releases.
  • The same account maintains 5 other plugins, 1 of which was updated in the last 90 days. the account is active.

A plugin that does one thing correctly may need no changes for years; a long gap is not, by itself, evidence of neglect.

History

Everything dated that this registry holds about the plugin, most recent first. Releases carry the author’s own release date; everything else is dated to when it was observed.

  1. 02 Aug 202630 days ago
    First observed by PluginPediaDaily snapshots of this plugin’s directory record begin here. Everything above this line is observed; anything before it comes from fields the API itself reports.
  2. 11 Aug 20188 years ago
    Dormancy threshold crossed540 days since the last release (2017-02-17). Dormancy is a maintenance observation, not a judgement about the owner.
  3. 17 Feb 20179.5 years ago
    Version 1.03 released
  4. 17 Nov 20169.5 years ago
    Added to the WordPress.org directoryReported by the plugin API as the date this plugin was added.

What we know, and what we don’t

Everything on this page in one place, including the gaps, so that nothing here is mistaken for a clean bill of health.

What we know

  • It has been held by NickDuncan for all 30 days we have observed it.
  • It was last released 9.5 years ago (17 Feb 2017).
  • Its author declares it tested up to WordPress 4.7.35; WordPress is now on 7.1.
  • WordPress.org reports 10+ active installs.
  • It carries 1 rating, averaging 5.0 out of 5.

What we don’t know yet

  • No forum threads were open in the two months we measure, so how responsive its support is cannot be said. One new thread starts answering that.

What can’t be known

  • Whether the quiet is neglect or a finished plugin. That is the author’s intent, which no dataset records, and a stable plugin can need no changes for years.

Every record on this site, this one included, works under the same limits. We read what WordPress.org publishes about a plugin, never the plugin’s own code, so nothing here says whether a plugin is well built or safe. Install counts reach us already rounded; a change smaller than a band step doesn’t show. We don’t track security advisories yet. For anything older than our first observation we rely on the plugin’s public release log, where one exists. What this registry can and cannot see

Similar plugins

This plugin has not been updated in a long time. These carry the same tags and describe themselves in the same terms, so they are a starting point for a replacement, not a recommendation. Check them yourself.

Fluent Support – Helpdesk & Customer Support Ticket System

Feature Rich and Super Fast Support and Customer Ticketing System for WordPress.

10,000+ installs4.6★ (69)updated 19 Aug 2026
support pluginsupport ticket
Compare side by side
Awesome Support – WordPress HelpDesk & Support Plugin

The most versatile and feature-rich help desk and support plugin for WordPress. Provide awesome support directly from your WordPress site.

6,000+ installs3.5★ (194)updated 26 May 2026
support ticketsupport
Compare side by side
Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin

Majestic Support for WordPress is a top-tier ticket system that can significantly enhance your customers' support experience.

3,000+ installs5.0★ (8)updated 07 Jul 2026
support plugin
Compare side by side
WP Support Ticket

User support plugin. Registered users will be able to create/ reply support tickets. Admin can reply on the tickets from admin panel.

90+ installs3.7★ (6)updated 11 Jul 2026
support ticketsupport
Compare side by side
JS Help Desk – AI-Powered Support & Ticketing System

Professional, beautiful, complete and powerful help desk & support system for WordPress.

7,000+ installs3.7★ (74)updated 10 Aug 2026
support ticket
Compare side by side
Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System

AI-powered helpdesk & support ticket system with chatbot, knowledge base, and smart automation for WordPress.

2,000+ installs4.5★ (10)updated 27 Aug 2026
support ticket
Compare side by side

Grouped from the tags each author chose for their own plugin, so the grouping is only as good as those tags.

Reach out about this record

Corrections, missing context, or anything else about Nifty Desk – Ultimate Support Desk Plugin: a person reads every submission, and corrections get a reply within 5 business days.

The record is never silently edited, and your email is never published.