Plugin profile · observed daily since 02 Aug 2026
SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent
Active installs10,000+ rounded
Current authorPSM Plugins
Owner changesNone while we have been watching
Last release6 days ago 01 Sep 2026
Support2 / 2 resolved, last 2 months
Releases on record19
Rating4.9 /5 · 289
Added to directory15 Aug 2018
Requires WP5.6
Requires PHP7.4
Version lag0 up to date
Tested up toWP 7.1 up to date
PluginPedia reports published data and observable changes. It does not rate plugin quality or safety, infer intent, or make recommendations. These are observations rather than a verdict. How this works
Ownership
Held by PSM Plugins throughout, with no change of ownership observed since daily tracking began on 02 Aug 2026.
Full observed history, including every field transition
Committing accounts
Read from the plugin’s public release log, so these predate this registry. A committing account is not an owner. Thirty accounts commit to WooCommerce and it has never changed hands.
| Account | Releases | First | Last |
|---|---|---|---|
| supportcandy | 1 | 21 Jul 2022 | 21 Jul 2022 |
| psmplugins | 16 | 13 Aug 2025 | 30 Jul 2026 |
This registry did not observe a transfer; it read these names off a public log. Whether that reflects a change of ownership is not something the directory publishes.
Adoption
How widely the plugin is installed, and what the people running it think of it. WordPress.org rounds install figures to one significant digit, so they describe an order of magnitude rather than a headcount.
Widely adopted: 10,000+ active installs. Among the more broadly installed plugins in the directory.
704 downloads a day over the last 7 days, rising 413% against the 7 days before. Downloads are counted exactly and without a ceiling, so they show movement the rounded install figure cannot.
08 Aug 2026peak 3,524/day07 Sep 2026
Daily record
Every field we record, one column per observation. Fields that never moved are named once rather than repeated across every column. A row of identical numbers would be padding.
| Field | 25 Aug | 26 Aug | 27 Aug | 28 Aug | 29 Aug | 30 Aug | 31 Aug | 01 Sep | 02 Sep | 03 Sep | 04 Sep | 05 Sep | 06 Sep | 07 Sep |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Downloads that day | — | 273 | 168 | 182 | 105 | 111 | 122 | 248 | 88 | 3,442 | 472 | 284 | 227 | 168 |
| Version | 3.5.2 | 3.5.2 | 3.5.2 | 3.5.2 | 3.5.2 | 3.5.2 | 3.5.2 | 3.5.3 | 3.5.3 | 3.5.3 | 3.5.3 | 3.5.3 | 3.5.3 | 3.5.3 |
| Threads resolved | 0 | 0 | 0 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
Unchanged throughout: ratings total (289) · active installs (10,000+) · support threads (2)
37 days of observation, most recent 14 shown.
Maintenance
When it was last released, and how far its declared compatibility has drifted from current WordPress.
Added to directory8 years ago 15 Aug 2018
Requires WP5.6
Requires PHP7.4
Version lagcurrent
Is anyone still maintaining this?
- Last released 01 Sep 2026, 7 days ago.
- Declares compatibility with WordPress 7.1, which is current.
- 2 of 2 support threads answered in the last two months.
- The same account maintains 2 other plugins, 2 of which were updated in the last 90 days. the account is active.
A plugin that does one thing correctly may need no changes for years; a long gap is not, by itself, evidence of neglect.
History
Everything dated that this registry holds about the plugin, most recent first. Releases carry the author’s own release date; everything else is dated to when it was observed.
Entries marked from the release log predate this registry, and daily observation began 02 Aug 2026. They were read from the plugin’s public SVN history after the fact, not watched as they happened. Everything else was observed directly.
- 01 Sep 20267 days agoVersion 3.5.3 released
- 21 Aug 202618 days agoVersion 3.5.2 released
- 02 Aug 20261 month agoFirst observed by PluginPediaDaily snapshots of this plugin’s directory record begin here. Everything above this line is observed; anything before it comes from fields the API itself reports.
- 30 Jul 20261 month agoVersion 3.5.1 released
- 30 Jun 20262 months agoVersion 3.4.9 releasedfrom the release logCommitted by psmplugins.
- 30 Jun 20262 months agoVersion 3.5.0 releasedfrom the release logCommitted by psmplugins.
- 04 Jun 20263 months agoVersion 3.4.8 releasedfrom the release logCommitted by psmplugins.
- 26 May 20263 months agoVersion 3.4.7 releasedfrom the release logCommitted by psmplugins.
- 23 May 20264 months agoVersion 3.4.6 releasedfrom the release logCommitted by psmplugins.
- 28 Jan 20267 months agoVersion 3.4.5 releasedfrom the release logCommitted by psmplugins.
- 24 Dec 20258 months agoVersion 3.4.4 releasedfrom the release logCommitted by psmplugins.
- 03 Dec 20259 months agoVersion 3.4.3 releasedfrom the release logCommitted by psmplugins.
- 21 Nov 202510 months agoVersion 3.4.2 releasedfrom the release logCommitted by psmplugins.
- 08 Oct 202511 months agoVersion 3.4.0 releasedfrom the release logCommitted by psmplugins.
- 08 Oct 202511 months agoVersion 3.4.1 releasedfrom the release logCommitted by psmplugins.
- 24 Sep 202511 months agoVersion 3.3.9 releasedfrom the release logCommitted by psmplugins.
- 21 Jul 20224 years ago4 earlier releasesfrom the release logBetween 21 Jul 2022 and 19 Sep 2025. Listed individually in the public release log rather than here.
- 15 Aug 20188 years agoAdded to the WordPress.org directoryReported by the plugin API as the date this plugin was added.
What we know, and what we don’t
Everything on this page in one place, including the gaps, so that nothing here is mistaken for a clean bill of health.
What we know
- It has been held by PSM Plugins for all 37 days we have observed it.
- It was last released 6 days ago (01 Sep 2026).
- Its author declares it tested up to WordPress 7.1, which is current.
- WordPress.org reports 10,000+ active installs.
- It carries 289 ratings, averaging 4.9 out of 5.
- 2 of 2 support threads in the last two months are marked resolved.
Every record on this site, this one included, works under the same limits. We read what WordPress.org publishes about a plugin, never the plugin’s own code, so nothing here says whether a plugin is well built or safe. Install counts reach us already rounded; a change smaller than a band step doesn’t show. We don’t track security advisories yet. For anything older than our first observation we rely on the plugin’s public release log, where one exists. What this registry can and cannot see
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Reach out about this record
Corrections, missing context, or anything else about SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent: a person reads every submission, and corrections get a reply within 5 business days.