Plugin profile · observed daily since 02 Aug 2026
Smart Support – Self-Hosted Helpdesk & Custom Support Ticket System with AI Agent Support
Active installsfewer than 10 rounded
Current authorSmart Support
Owner changesNone while we have been watching
Last release30 days ago 27 Aug 2026
Support1 / 1 resolved, last 2 months
Releases on record15
Rating5.0 /5 · 3
Added to directory24 Aug 2025
Requires WP5.0
Requires PHP7.4
Version lag0 up to date
Tested up toWP 7.1.2 up to date
PluginPedia reports published data and observable changes. It does not rate plugin quality or safety, infer intent, or make recommendations. These are observations rather than a verdict. How this works
Ownership
Held by Smart Support throughout, with no change of ownership observed since daily tracking began on 02 Aug 2026.
Full observed history, including every field transition
Committing accounts
Read from the plugin’s public release log, so these predate this registry. A committing account is not an owner. Thirty accounts commit to WooCommerce and it has never changed hands.
| Account | Releases | First | Last |
|---|---|---|---|
| 7thskysoftware | 15 | 24 Aug 2025 | 27 Aug 2026 |
This registry did not observe a transfer; it read these names off a public log. Whether that reflects a change of ownership is not something the directory publishes.
Adoption
How widely the plugin is installed, and what the people running it think of it. WordPress.org rounds install figures to one significant digit, so they describe an order of magnitude rather than a headcount.
Very early-stage: fewer than 10 active installs. Too few installs to read anything into adoption. That is a gap in the evidence, not a mark against the plugin.
3 downloads a day over the last 7 days, falling 12% against the 7 days before. Downloads are counted exactly and without a ceiling, so they show movement the rounded install figure cannot.
08 Aug 2026peak 26/day25 Sep 2026
Daily record
Every field we record, one column per observation. Fields that never moved are named once rather than repeated across every column. A row of identical numbers would be padding.
| Field | 12 Sep | 13 Sep | 14 Sep | 15 Sep | 16 Sep | 17 Sep | 18 Sep | 19 Sep | 20 Sep | 21 Sep | 22 Sep | 23 Sep | 24 Sep | 25 Sep |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Downloads that day | — | 0 | 0 | 0 | 0 | 0 | 12 | 0 | 0 | 0 | 11 | 0 | 11 | 0 |
Unchanged throughout: ratings total (3) · active installs (0+) · version (2.0.3) · support threads (1) · threads resolved (1)
55 days of observation, most recent 14 shown.
Maintenance
When it was last released, and how far its declared compatibility has drifted from current WordPress.
Added to directory13 months ago 24 Aug 2025
Requires WP5.0
Requires PHP7.4
Version lagcurrent
Is anyone still maintaining this?
- Last released 27 Aug 2026, 30 days ago.
- Declares compatibility with WordPress 7.1.2, which is current.
- 1 of 1 support threads answered in the last two months.
- Smart Support publishes no other plugin in the directory, so there is no wider activity to compare against.
A plugin that does one thing correctly may need no changes for years; a long gap is not, by itself, evidence of neglect.
History
Everything dated that this registry holds about the plugin, most recent first. Releases carry the author’s own release date; everything else is dated to when it was observed.
Entries marked from the release log predate this registry, and daily observation began 02 Aug 2026. They were read from the plugin’s public SVN history after the fact, not watched as they happened. Everything else was observed directly.
- 27 Aug 202630 days agoVersion 2.0.3 released
- 02 Aug 20262 months agoFirst observed by PluginPediaDaily snapshots of this plugin’s directory record begin here. Everything above this line is observed; anything before it comes from fields the API itself reports.
- 24 Jul 20262 months agoVersion 2.0.2 released
- 23 May 20264 months agoVersion 2.0.1 releasedfrom the release logCommitted by 7thskysoftware.
- 15 May 20264 months agoVersion 2.0.0 releasedfrom the release logCommitted by 7thskysoftware.
- 26 Apr 20265 months agoVersion 1.0.10 releasedfrom the release logCommitted by 7thskysoftware.
- 08 Apr 20266 months agoVersion 1.0.9 releasedfrom the release logCommitted by 7thskysoftware.
- 12 Mar 20267 months agoVersion 1.0.8 releasedfrom the release logCommitted by 7thskysoftware.
- 15 Jan 20268 months agoVersion 1.0.7 releasedfrom the release logCommitted by 7thskysoftware.
- 27 Dec 20259 months agoVersion 1.0.6 releasedfrom the release logCommitted by 7thskysoftware.
- 04 Dec 202510 months agoVersion 1.0.4 releasedfrom the release logCommitted by 7thskysoftware.
- 04 Dec 202510 months agoVersion 1.0.5 releasedfrom the release logCommitted by 7thskysoftware.
- 09 Oct 202512 months agoVersion 1.0.3 releasedfrom the release logCommitted by 7thskysoftware.
- 15 Sep 202512 months agoVersion 1.0.2 releasedfrom the release logCommitted by 7thskysoftware.
- 01 Sep 202513 months agoVersion 1.0.1 releasedfrom the release logCommitted by 7thskysoftware.
- 24 Aug 202513 months ago1 earlier releasesfrom the release logBetween 24 Aug 2025 and 24 Aug 2025. Listed individually in the public release log rather than here.
- 24 Aug 202513 months agoAdded to the WordPress.org directoryReported by the plugin API as the date this plugin was added.
What we know, and what we don’t
Everything on this page in one place, including the gaps, so that nothing here is mistaken for a clean bill of health.
What we know
- It has been held by Smart Support for all 55 days we have observed it.
- It was last released 30 days ago (27 Aug 2026).
- Its author declares it tested up to WordPress 7.1.2, which is current.
- WordPress.org reports fewer than 10 active installs.
- It carries 3 ratings, averaging 5.0 out of 5.
- 1 of 1 support threads in the last two months are marked resolved.
Every record on this site, this one included, works under the same limits. We read what WordPress.org publishes about a plugin, never the plugin’s own code, so nothing here says whether a plugin is well built or safe. Install counts reach us already rounded; a change smaller than a band step doesn’t show. We don’t track security advisories yet. For anything older than our first observation we rely on the plugin’s public release log, where one exists. What this registry can and cannot see
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Reach out about this record
Corrections, missing context, or anything else about Smart Support – Self-Hosted Helpdesk & Custom Support Ticket System with AI Agent Support: a person reads every submission, and corrections get a reply within 5 business days.