Plugin profile · observed daily since 02 Aug 2026

Help Desk WP

Active installsfewer than 10 rounded
Current authorhelpdeskwp
Owner changesNone while we have been watching
Last release4.5 years ago 30 Jan 2022
Support no recent threads
Releases on record1
Ratingno ratings yet
Added to directory24 Dec 2021
Requires WP5.2
Requires PHPfalse
Version lag1.2 behind
Tested up toWP 5.9.16 WordPress is now on 7.1

PluginPedia reports published data and observable changes. It does not rate plugin quality or safety, infer intent, or make recommendations. These are observations rather than a verdict. How this works

Ownership

Held by helpdeskwp throughout, with no change of ownership observed since daily tracking began on 02 Aug 2026.

Full observed history, including every field transition

Adoption

How widely the plugin is installed, and what the people running it think of it. WordPress.org rounds install figures to one significant digit, so they describe an order of magnitude rather than a headcount.

Very early-stage: fewer than 10 active installs. Too few installs to read anything into adoption. That is a gap in the evidence, not a mark against the plugin.

2 downloads a day over the last 7 days, falling 50% against the 7 days before. Downloads are counted exactly and without a ceiling, so they show movement the rounded install figure cannot.

08 Aug 2026peak 11/day16 Sep 2026
No ratings on record, so there is no sentiment to report.

Daily record

Every field we record, one column per observation. Fields that never moved are named once rather than repeated across every column. A row of identical numbers would be padding.

Field03 Sep04 Sep05 Sep06 Sep07 Sep08 Sep09 Sep10 Sep11 Sep12 Sep13 Sep14 Sep15 Sep16 Sep
Downloads that day000001100001100

Unchanged throughout: ratings total (0) · active installs (0+) · version (1.2.0) · support threads (0) · threads resolved (0)

46 days of observation, most recent 14 shown.

Maintenance

When it was last released, and how far its declared compatibility has drifted from current WordPress.

Added to directory4.5 years ago 24 Dec 2021
Requires WP5.2
Requires PHPfalse
Version lag1.2 behind

Is anyone still maintaining this?

  • No release in 1,690 days (4.6 years). The last was 30 Jan 2022.
  • Declares compatibility only up to WordPress 5.9.16, while 7.1 is current. The author has not confirmed it runs on the last 12 releases.
  • helpdeskwp publishes no other plugin in the directory, so there is no wider activity to compare against.

A plugin that does one thing correctly may need no changes for years; a long gap is not, by itself, evidence of neglect.

History

Everything dated that this registry holds about the plugin, most recent first. Releases carry the author’s own release date; everything else is dated to when it was observed.

  1. 02 Aug 20262 months ago
    First observed by PluginPediaDaily snapshots of this plugin’s directory record begin here. Everything above this line is observed; anything before it comes from fields the API itself reports.
  2. 24 Jul 20233 years ago
    Dormancy threshold crossed540 days since the last release (2022-01-30). Dormancy is a maintenance observation, not a judgement about the owner.
  3. 30 Jan 20224.5 years ago
    Version 1.2.0 released
  4. 24 Dec 20214.5 years ago
    Added to the WordPress.org directoryReported by the plugin API as the date this plugin was added.

What we know, and what we don’t

Everything on this page in one place, including the gaps, so that nothing here is mistaken for a clean bill of health.

What we know

  • It has been held by helpdeskwp for all 46 days we have observed it.
  • It was last released 4.5 years ago (30 Jan 2022).
  • Its author declares it tested up to WordPress 5.9.16; WordPress is now on 7.1.
  • WordPress.org reports fewer than 10 active installs.

What we don’t know yet

  • Nobody has rated it. The first rating that arrives shows up here.
  • No forum threads were open in the two months we measure, so how responsive its support is cannot be said. One new thread starts answering that.

What can’t be known

  • Whether the quiet is neglect or a finished plugin. That is the author’s intent, which no dataset records, and a stable plugin can need no changes for years.

Every record on this site, this one included, works under the same limits. We read what WordPress.org publishes about a plugin, never the plugin’s own code, so nothing here says whether a plugin is well built or safe. Install counts reach us already rounded; a change smaller than a band step doesn’t show. We don’t track security advisories yet. For anything older than our first observation we rely on the plugin’s public release log, where one exists. What this registry can and cannot see

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Grouped from the tags each author chose for their own plugin, so the grouping is only as good as those tags.

Reach out about this record

Corrections, missing context, or anything else about Help Desk WP: a person reads every submission, and corrections get a reply within 5 business days.

The record is never silently edited, and your email is never published.