Plugin profile · observed daily since 02 Aug 2026
Zendesk Support for WordPress
Active installs1,000+ rounded
Current authorzendesk_official
Owner changesNone while we have been watching
Last release2.5 years ago 05 Sep 2023
Support— no recent threads
Releases on record23
Rating2.0 /5 · 7
Added to directory31 May 2011
Requires WP2.9.2
Requires PHPfalse
Version lag0.8 behind
Tested up toWP 6.3.10 WordPress is now on 7.1
PluginPedia reports published data and observable changes. It does not rate plugin quality or safety, infer intent, or make recommendations. These are observations rather than a verdict. How this works
Ownership
Held by zendesk_official throughout, with no change of ownership observed since daily tracking began on 02 Aug 2026.
Full observed history, including every field transition
Committing accounts
Read from the plugin’s public release log, so these predate this registry. A committing account is not an owner. Thirty accounts commit to WooCommerce and it has never changed hands.
| Account | Releases | First | Last |
|---|---|---|---|
| jakeisonline | 8 | 05 Jun 2012 | 23 Apr 2015 |
| miogalang | 1 | 06 May 2015 | 06 May 2015 |
| zendesk_official | 14 | 09 Jun 2015 | 05 Sep 2023 |
This registry did not observe a transfer; it read these names off a public log. Whether that reflects a change of ownership is not something the directory publishes.
Adoption
How widely the plugin is installed, and what the people running it think of it. WordPress.org rounds install figures to one significant digit, so they describe an order of magnitude rather than a headcount.
Moderately adopted: 1,000+ active installs. A real user base, well short of the ecosystem’s larger plugins.
11 downloads a day over the last 7 days, falling 25% against the 7 days before. Downloads are counted exactly and without a ceiling, so they show movement the rounded install figure cannot.
08 Aug 2026peak 34/day04 Sep 2026
Install band fell to 1,000+ on 03 Sep 2026, from 2,000+. Both figures are rounded to one significant digit, so the size of the change is not knowable from them.
Daily record
Every field we record, one column per observation. Fields that never moved are named once rather than repeated across every column. A row of identical numbers would be padding.
| Field | 22 Aug | 23 Aug | 24 Aug | 25 Aug | 26 Aug | 27 Aug | 28 Aug | 29 Aug | 30 Aug | 31 Aug | 01 Sep | 02 Sep | 03 Sep | 04 Sep |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Downloads that day | — | 12 | 11 | 11 | 22 | 0 | 34 | 0 | 0 | 11 | 11 | 22 | 11 | 22 |
| Active installs | 2,000+ | 2,000+ | 2,000+ | 2,000+ | 2,000+ | 2,000+ | 2,000+ | 2,000+ | 2,000+ | 1,000+ | 2,000+ | 2,000+ | 1,000+ | 1,000+ |
Unchanged throughout: ratings total (7) · version (1.8.5) · support threads (0) · threads resolved (0)
34 days of observation, most recent 14 shown.
Maintenance
When it was last released, and how far its declared compatibility has drifted from current WordPress.
Added to directory15 years ago 31 May 2011
Requires WP2.9.2
Requires PHPfalse
Version lag0.8 behind
Is anyone still maintaining this?
- No release in 1,096 days (3.0 years). The last was 05 Sep 2023.
- Declares compatibility only up to WordPress 6.3.10, while 7.1 is current. The author has not confirmed it runs on the last 8 releases.
- The same account maintains 1 other plugin, and none has been updated in over a year, the most recent on 20 Aug 2020.
A plugin that does one thing correctly may need no changes for years; a long gap is not, by itself, evidence of neglect.
History
Everything dated that this registry holds about the plugin, most recent first. Releases carry the author’s own release date; everything else is dated to when it was observed.
Entries marked from the release log predate this registry, and daily observation began 02 Aug 2026. They were read from the plugin’s public SVN history after the fact, not watched as they happened. Everything else was observed directly.
- 01 Sep 20263 days agoInstall band moved to 2,000+Bands are rounded to one significant digit, so the size of the change is not knowable.
- 31 Aug 20264 days agoInstall band moved to 1,000+Bands are rounded to one significant digit, so the size of the change is not knowable.
- 02 Aug 20261 month agoInstall band moved to 2,000+Bands are rounded to one significant digit, so the size of the change is not knowable.
- 02 Aug 20261 month agoFirst observed by PluginPediaDaily snapshots of this plugin’s directory record begin here. Everything above this line is observed; anything before it comes from fields the API itself reports.
- 26 Feb 202518 months agoDormancy threshold crossed540 days since the last release (2023-09-05). Dormancy is a maintenance observation, not a judgement about the owner.
- 05 Sep 20232.5 years agoVersion 1.8.5 released
- 07 May 20197 years agoVersion 1.7.3 releasedfrom the release logCommitted by zendesk_official.
- 01 Aug 20188 years agoVersion 1.7.2 releasedfrom the release logCommitted by zendesk_official.
- 29 Mar 20179 years agoVersion 1.7.0 releasedfrom the release logCommitted by zendesk_official.
- 06 Mar 20179.5 years agoVersion 1.6.11 releasedfrom the release logCommitted by zendesk_official.
- 01 Mar 20179.5 years agoVersion 1.6.10 releasedfrom the release logCommitted by zendesk_official.
- 01 Feb 20179.5 years agoVersion 1.6.9 releasedfrom the release logCommitted by zendesk_official.
- 01 Dec 20169.5 years agoVersion 1.6.8 releasedfrom the release logCommitted by zendesk_official.
- 27 Oct 20169.5 years agoVersion 1.6.7 releasedfrom the release logCommitted by zendesk_official.
- 26 Apr 201610 years agoVersion 1.6.6 releasedfrom the release logCommitted by zendesk_official.
- 15 Dec 201510 years agoVersion 1.6.5 releasedfrom the release logCommitted by zendesk_official.
- 02 Dec 201510 years agoVersion 1.6.4 releasedfrom the release logCommitted by zendesk_official.
- 09 Sep 201510 years agoVersion 1.6.3 releasedfrom the release logCommitted by zendesk_official.
- 05 Jun 201214 years ago10 earlier releasesfrom the release logBetween 05 Jun 2012 and 09 Jun 2015. Listed individually in the public release log rather than here.
- 31 May 201115 years agoAdded to the WordPress.org directoryReported by the plugin API as the date this plugin was added.
What we know, and what we don’t
Everything on this page in one place, including the gaps, so that nothing here is mistaken for a clean bill of health.
What we know
- It has been held by zendesk_official for all 34 days we have observed it.
- It was last released 2.5 years ago (05 Sep 2023).
- Its author declares it tested up to WordPress 6.3.10; WordPress is now on 7.1.
- WordPress.org reports 1,000+ active installs.
- It carries 7 ratings, averaging 2.0 out of 5.
What we don’t know yet
- No forum threads were open in the two months we measure, so how responsive its support is cannot be said. One new thread starts answering that.
What can’t be known
- Whether the quiet is neglect or a finished plugin. That is the author’s intent, which no dataset records, and a stable plugin can need no changes for years.
Every record on this site, this one included, works under the same limits. We read what WordPress.org publishes about a plugin, never the plugin’s own code, so nothing here says whether a plugin is well built or safe. Install counts reach us already rounded; a change smaller than a band step doesn’t show. We don’t track security advisories yet. For anything older than our first observation we rely on the plugin’s public release log, where one exists. What this registry can and cannot see
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Reach out about this record
Corrections, missing context, or anything else about Zendesk Support for WordPress: a person reads every submission, and corrections get a reply within 5 business days.